Falkon Chat vs LiveChat Comparison: Which One Is Better

Customers today expect instant answers to their pressing questions. If a buyer has a problem and you make them wait by keeping them on hold or sending an email back to them, it frustrates them immensely. 

Businesses require effective tools that offer real-time support, which is essential for increasing the interest of website visitors. Real-time support may be just what gets the sale or loses the sale. 

The need for instant communication is what necessitates, in any growing business, an appropriate choice concerning an instant messaging platform. 

Knowing this, if you are in a process of searching for software solutions, you are most likely aware of the debate regarding Falkon Chat and LiveChat. 

Both platforms offer rich features whereby you can reach out to your audience. However, both platforms cater to very divergent needs. This article shifts its attention to ensuring you get the ideal solution for your company. 

Understanding Traditional LiveChat 

LiveChat is one of the oldest, most well-established names in the customer service software industry. It is primarily used as a real-time messaging widget built right into a company's website. The platform has been heavily built with eCommerce, lead generation, and high-volume support in mind. 

LiveChat is dedicated to delivering visitor information that is essential for sales teams for quick conversions while browsing a store. 

Exploring Falkon Chat 

Falkon Chat is a cutting-edge message platform with security, regulatory compliance, and artificial intelligence at its core. 

Unlike common live chat widgets, Falkon Chat is built with businesses in highly regulated spaces like healthcare, legal, and finance. The platform leverages a strong combination of state-of-the-art AI replies assisted by human handoffs. 

This ensures that the queries of the customers are managed efficiently by AI, in addition, complex issues are routed to humans without loss of context. 

Core Customer Support Software Features 

The features a platform offers will determine how your team interacts with customers on any given day. When comparing Falkon Chat vs LiveChat, it's the feature set that highlights their different target audiences. 

High-Volume Sales Features in LiveChat 

LiveChat is loaded with a whole bunch of tools, designed specifically for lead capture and increasing online sales. 

Proactive chat invites help widgets pop up on the screen and onboard users for particular browsing activities. 

It also has a Sneak Peek option that offers support staff a look at what a customer is typing before he sends a message. This is a unique feature that assists support staff in getting answers faster, thus reducing the average handling time of a customer support ticket significantly. 

Furthermore, LiveChat offers effective visitor tracking, where the customer's location, visited pages, as well as their activities on the site, can be seen by the agent. 

Security and AI Features in Falkon Chat 

Falkon Chat’s approach is fundamentally unique, with a focus on data security, team collaboration, and AI efficiency. It is SOC 2 compliant, ensuring that its features, such as the HIPAA compliant chat, are safe for use in the exchange of sensitive patient or client information. 

The customer data is stored safely in a US-based environment. Moreover, Falkon guarantees that your private data will not be employed for the development of public AI models. 

Outside of security, Falkon Chat excels in the area of artificial intelligence. It has AI-assisted replies that help agents respond professionally.  

The software also has a summary option for AI chat, which ensures that a manager or an agent who may have been transferred is able to understand a conversation without having to read through the entire conversation. 

In addition to this, Falkon Chat offers secure sharing of files along with a trace of each activity for accountability purposes. 

Integrations and Customizations for Your Workflow 

Software does not exist in a vacuum. That means your chat platform has to work smoothly with whatever software and tools you already use. It is important that you integrate your chat software with your Customer Relationship Management (CRM) such that no customer information is left out. 

Connecting Tech Stack with LiveChat 

LiveChat differs from other alternatives based on connectivity features. For instance, Live Chat has a connection of over 200 integrations, thus LiveChat can integrate with almost any software stack. Therefore, LiveChat can be easily integrated with prestigious eCommerce sites like Shopify, WooCommerce, BigCommerce, and so on. 

It also provides options for using other renowned marketing-related tools such as HubSpot, Mailchimp, WhatsApp, Facebook Messenger, and more. 

In terms of customization, it gives the business the opportunity to completely individualize the live chat widget based on the selected colour and selected logo of choice. 

Streamlining Operations with Falkon Chat 

Falkon Chat is specialized in deeper and more meaningful internal team work and security. Among the features that relate to the application, the ease with which it integrates with Microsoft Teams must be mentioned. 

This also allows for collaboration within your team on the same and makes it easier to respond to customer conversations originating externally with much more efficiency using existing Microsoft Teams. 

In this way, agents could hold all their communication in one workplace, without having to open a number of other applications for it, which would save them from hassle and make responses better. 

Falkon Chat also offers high-level widget customization, e.g., setting colour themes, setting offline visibility, and setting proactive greeting messages. 

Ease of Use and Available Support 

A chat tool will only be worthwhile if your team can be trained to use it rapidly and efficiently. Complex software requires a lot of training, and this keeps the agents busy doing nothing. 

The Agent Experience in LiveChat 

LiveChat is highly recommended by users due to its intuitive and simplistic interface. 

Many business owners have observed that the platform is simple to use, often requiring only the addition of JavaScript code to get the widget running immediately.

The agent dashboard looks clean and arranges multiple simultaneous chats effectively. 

Some users have complained of sometimes encountering problems in their connections and in the synchronizing of updates during peak hours. 

Moreover, some reviews point to the fact that response times from the customer service personnel of LiveChat themselves depend on the particular pricing plan being used. 

The Agent Experience in Falkon Chat 

Falkon Chat is built to make complex, compliant communication feel incredibly simple. 

The platform allows for an easy-to-navigate unified inbox, enabling the agent to retrieve previous conversations, hence highly personalized support. The immediate routing of chats to the right department or human via smart routing rules or automated assignments is also facilitated. 

In addition to that, in case the conversation needs to be further investigated, the agents can easily convert the conversation into a ticket with a single click. 

They also provide exceptional onboarding, such as guides and customer support.

They are very responsive and ready to assist businesses in having a good experience with their service. 

Comparing the Pricing Plans 

For a small to mid-size business, budget can be a decisive factor in considering software proposals. Both the platforms in context are based on a per-user pricing model, although the content offered at each tier is very different. 

Breaking Down LiveChat Costs 

LiveChat requires a somewhat larger financial investment, at least when you start to grow your team. 

The price for their Starter plan is $19 per user monthly, when billed annually, and it allows for 60-day chat history and widget customization. To view unlimited chat history, customize widgets, and use basic reporting, a business must be on the Team plan. 

In that case, the Team plan will set a user back by $49 monthly, which could get quite costly for a customer service department. 

Breaking Down Falkon Chat Costs 

Falkon Chat is also notable for its accessibility, offering enterprise features at very affordable prices for small businesses.  

The Starter program starts from a very affordable $9 per user/month. This entry-level program offers unlimited visitors, unlimited conversations, replies assisted with AI, and role-based controls. The Pro plan, on the other hand, is available at $15 per user every month for newly growing teams.

Falkon Chat offers a rare opportunity to purchase a Launch Special Lifetime Deal, which costs $199 per user in a one-time process. 

User Reviews and Testimonies 

The best way to predict how a software will actually perform for your team is by listening to the experiences of other business owners.  

Feedback from real users underlines both platforms' different strengths. 

What Customers Say About LiveChat 

One aspect which is consistently commented on is the ability of LiveChat in increasing online sales. 

Many eCommerce businesses report a significant rise in conversion rates from visitors to buyers after using the tool. Customer service managers like the typing speed tests and real-time visitor tracking, as this helps agents answer quickly. 

However, some negative feedback centres on the high cost of the software, especially where additional features have to be had through higher levels of cost. 

What Customers Say About Falkon Chat 

Reviews for Falkon Chat often include discussions of the incredible value for money and the security provided through the platform. 

The users in the healthcare sector and legal field highly appreciate the HIPAA-like features and the ability to keep a strict audit trail. Sales and support staff alike compliment the AI chat summaries on how they save them hours of work going through past conversation histories. 

In summary, business organizations report that Falkon Chat delivers a premium and highly secure messaging experience without the cost premium of an enterprise solution. 

Final Verdict 

While examining the dialogue regarding Falkon Chat and comparing it with regard to the topic of Live Chat, one can see that both offer certain benefits with regard to modernizing your customer support.  Ultimately, the choice between Falkon Chat and Live Chat will rest on the needs of the industry and your budget. 

Choose LiveChat For: 

• e-Commerce Businesses: If you are running an eCommerce website that requires many integrations, such as having hundreds of integrations for your sales analytics and shopping cart, LiveChat is a force to reckon with. 

• Retail Focused Features: The advanced visitor tracking features and strong integrations with sites like Shopify are most suitable for retail-oriented teams that want to increase sales. 

Choose Falkon Chat For: 

• SMBs: If you are a small or mid-sized business that needs an affordable, highly secured, and AI-driven communication platform, then that is a no-brainer! 

• Balanced Technology: Falkon Chat promises to deliver a proper blend of complex technologies and team collaboration along with strict compliance standards. 

• Workflow Harmony: Managing your customer interactions right inside Microsoft Teams can help eliminate software fatigue for your team members. Using a tool that works harmoniously with your workflow will help you avoid burnout and ensure security. 

• Professional Grade Security: Although an individual will benefit from a standard live chat software tool, there is simply not that level of security included in the software tool for professionals. Falkon Chat helps fill this void by allowing businesses to service consumers in an instant with the assistance of artificial intelligence, along with the highest level of security. 

• Scalability: In addition, competitive price offering by Falkon ensures that business operations expand without an exponential rise in costs. 

In comparison, it is evident that these two applications have unique benefits for modernizing the customer support of your organization. 

LiveChat is a good tool for general retail environments but is deficient with regard to the security needed for modern professional services. Tools such as Falkon Chat enable businesses to offer prompt support with AI assistance while remaining strictly compliant and maintaining security. 

By choosing a tool that fits perfectly with your workflow, you can combat burnout, safeguard customer information, and ultimately achieve growth. 

Choose the Right Chat Platform

Find the solution that fits your workflow, budget, and security needs and start delivering better support today.

Start free trial