AI & Automation
Gen AI Assisted Replies
Draft perfect responses instantly with context-aware AI suggestions.
Live Chat Automation
Set up automated messages for inactivity or keyword-based replies.
AI Chat Summaries
Get instant conversation recaps to quickly understand customer context.
Templates & Saved Replies
Boost efficiency with pre-written responses for common queries.
Workflow & Routing
Seamless Human Handoff
Smoothly transfer chats from bots to human agents when needed.
Priority & Ticketing
Set priority levels to chats for better organization.
Notifications
Instant alerts via Web and Email for new messages.
Experience & Analytics
Customer Feedback
Collect CSAT scores and feedback directly within the chat interface.
Typing Indicators
See when customers are typing in real-time.
Instant Real Time Messaging
Lightning-fast message delivery for seamless conversations.
Conversation History
Access past interactions to provide personalized support.
Performance Analytics
Deep insights into response times, resolution rates, and team performance.
Ticketing
Create tickets from chats
Convert complex conversations into tickets for long-term tracking and resolution.
Assign tickets to agents
Delegate tickets to specific agents or teams to ensure accountability.
Chat Widget Customization
Widget Placement
Position the chat widget exactly where you want it on your site.
Color Theme
Customize colors to match your brand identity.
Offline Visibility
Control how the widget appears when no agents are online.
Greeting Message
Set a welcoming message for visitors starting a chat.
Branding
Add your logo, company name, and custom widget colors.
Communication Channels
Live Chat
Real-time messaging for your website visitors and customers.
Off-site Chat Widget
Share a direct link to a standalone chat window.
Facebook (Coming Soon)
Connect with customers directly through Facebook Messenger integration.
Instagram (Coming Soon)
Manage Instagram Direct Messages alongside all other conversations.
Security & Compliance
Data Retention Controls
Manage how long data is stored to meet regulatory requirements.
Chat Transcripts
Export and archive complete conversation histories.
Secure File Sharing
Share sensitive documents safely with end-to-end encryption.