Question 1

Can I switch plans anytime?

Accepted Answer

Yes. You can upgrade or downgrade whenever you need.

Question 2

Do I need a credit card to start?

Accepted Answer

No. You don't need a credit card to start. You can start the 14 day free trial without a credit card.

Question 3

How many websites can I add?

Accepted Answer

The Pro plan supports multiple websites. All other plans support one.

Question 4

Is Falkon Chat easy to install?

Accepted Answer

Very easy. Copy and paste one line of code onto your website.

Question 5

Do you offer support?

Accepted Answer

Yes. All plans include support. Pro users receive priority support.

Question 6

What is an AI credit?

Accepted Answer

One AI credit equals one AI-assisted reply. When the AI generates a suggested response for an agent, it uses one credit. Credits reset monthly on subscription plans.

Question 7

Do you use my data to train models?

Accepted Answer

No. Your customer data is never used to train public AI models. Your conversations remain private and are only used to provide the service to you.

Question 8

Where is data stored?

Accepted Answer

All data is stored in the United States using our contained US-based infrastructure. We work with subprocessors who maintain US data residency.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Monthly subscriptions can be cancelled at any time. You'll continue to have access until the end of your current billing period. We also offer a 30-day money back guarantee for paid plans.

Question 10

Is this HIPAA compliant?

Accepted Answer

Falkon Chat is designed with HIPAA-aligned controls and can be configured for healthcare use cases. However, compliance depends on your specific implementation and policies. Consult your compliance team for guidance.

Feature	Free Trial	Starter	Pro	Launch Special LTD
Unlimited visitors
Unlimited conversations
AI credits included
Gen AI assisted replies
Seamless human handoff
Templates & saved replies
AI chat summaries
Assignment & routing
Role-based access controls
Customer feedback collection
Secure file sharing
Audit trails & logs
Data encryption (transit & rest)
US data residency
No training on your data
Email support
Pre-chat Form
Priority support
HIPAA compliant
BAA available
Enhanced compliance controls
Configurable data retention
30-day money back guarantee

Simple, Transparent Pricing

Starter

$8.25

Per user / month

Pro

$13.75

Per user / month

Launch Special LTD

$199

One Time Payment

Starter

$9

Per user / month

Pro

$15

Per user / month

Launch Special LTD

$199

One Time Payment