Anushka Sreenivasan

52% of customers are more likely to remain loyal to a company that offers them Live Chat. This stat effectively underlines the influence of Live Chat and the impact that it has on customers. Even when we highlight the pros of Live Chat, if not managed properly, it can lead to greater problems for the company.  Today, we’re going to explore some of those mistakes and how a company can avoid them to keep their customer service top notch.        10 Most Common Live Chat Mistakes & How to Avoid...

A Live Chat agent or a Chat Support Agent connects with customers through means for customer support. Such means include the chat feature on a company’s website, mobile app or social media handles. Interactions such as providing technical support, resolving customer service inquiries and other forms of real-time problem solving are all undertaken by live chat agents.  Live Chat Agents work with the chat software into which Customer Relationship Management Software is integrated with. They are...

Live Chat is an unavoidable part of any business today. It has become one of the most heavily relied on means of customer service. They turn to Live Chat to resolve most of their queries or to establish first contact with the company.  As part of making Live Chat much more effective, companies employ surveys which help them sort through customer information and the issues that they are facing quite speedily.  In this article, we explore what exactly Live Chat Surveys are, how they’re used,...