Tanvi Pawar

Customer service is the support that an organization's customer service representative provides to its customers. This support is provided when the product or service is to be purchased and when there is some issue or assistance is required when the product or services are used. A survey conducted by Salesforce regarding customer service concluded that 88 % of customers mentioned that the customer experience provided by any organization is equally important to the product or services...

In today's competitive market, more than having a good product or service is needed as it can be easily imitable. This can be done by building long-term relationships with your customers, as it is an investment that will pay off in the long run. In this blog, you will understand customer touch points and how to build lasting relationships with your customers with the help of their touch points. Before any further ado, let's see the topics that we will cover: What are customer touch points?...

Live chat is often associated with customer service; however, its potential extends beyond answering questions and resolving issues. When used correctly, live chat can be an effective sales engine, help drive conversions, and boost revenue. From a proactive approach to engaging customers to targeting leads, there are several ways to leverage live chat for business growth. However, in today’s blog, we will see the use of live chat for lead generation and sales. From this blog, you will...