Rohan B.R.

Customer support is the backbone of any business. Live chat is an essential part of the customer support journey. It proactively works to make the customer experience better. This builds a better relationship with the customer and increases the rate of return customers. Live chat lets the business directly connect with the customers in real-time, giving them a more personalized experience. This improves customer satisfaction and increases the chances of customers vouching for the company to...

Many websites use the live chat widget. They help prioritize issues, routing more critical problems to human agents while frequently asked questions can be handled by providing automated responses. But how do we improve engagement using the live chat? That is where the triggers come in. But before we understand more about how to use the live chat triggers let us understand what they are, the types of chat triggers, and why they are beneficial. What are Live Chat Triggers?  Live chat triggers...

Customer service is paramount to the success of a business. The better you can connect with a customer, understand their queries, and solve them, the better the company grows. In today’s world, we have a lot of tools that help us proactively interact with customers and get to the bottom of their queries. A few of them are chatbots, live chats, and spontaneous surveys, among a large number.   This article is going to focus on chatbots and live chat. Before we can get into which is better,...