Question 1

What is a good typing speed?

Accepted Answer

The average typing speed is around 40 WPM. A good typing speed for professional use is 60–80 WPM, while customer support agents typically aim for 60 WPM or higher to handle live chats efficiently.

Question 2

How is typing speed measured?

Accepted Answer

Typing speed is measured in Words Per Minute (WPM). One 'word' is counted as five characters, including spaces. Accuracy is measured separately as the percentage of correctly typed characters.

Question 3

Why is typing speed important for customer support?

Accepted Answer

Fast, accurate typing allows support agents to respond to customers more quickly, handle more chats simultaneously, and reduce customer wait times — all of which improve satisfaction and team efficiency.

Question 4

How can I improve my typing speed?

Accepted Answer

Practice regularly using typing tests, focus on accuracy before speed, use all ten fingers with proper technique, and avoid looking at the keyboard. Consistent daily practice of 10–15 minutes can show noticeable improvement within weeks.

Question 5

Is this typing speed test free?

Accepted Answer

Yes, the Falkon Chat typing speed test is completely free to use with no account or sign-up required.

Question 6

What typing speed should I require when hiring live chat agents?

Accepted Answer

Most companies require a minimum of 50–60 WPM with 90%+ accuracy for live chat support roles. Higher-volume teams often set the bar at 70 WPM to ensure agents can manage multiple conversations at once.