Punnya Johnson

Choosing the right customer service platform isn’t just about features. It’s about how you want your team to work and how you want your customers to feel.  In 2026, businesses expect more than basic live chat. They need fast response times, intelligent automation, airtight security, and tools that scale without slowing teams down. That’s where platforms like Falkon Chat and LiveAgent come in.  While both solutions help businesses communicate with customers, they take very different...