Harshita Bhati

In our current high-speed world, customers demand immediate responses and resolutions. However, extended wait times and overwhelming email volumes often result in frustration. This is precisely where chatbots shine as a strategic asset! These Chatbots, meaning AI-driven virtual assistants, have the potential to transform your customer service operations by delivering round-the-clock support, rapid responses to common inquiries, and an enhanced overall experience. By leveraging chatbots in...

In today's business world, customer support is that invisible hand which structures your brand recognition and acceptance. It is the magic behind customer loyalty. It is the difference between a frustrated user screaming and a raving fan singing your praises. But what is customer care support? And what do customer support executives do? And why is customer support so important to a company? Buckle up, because we are diving deep into the world of customer service excellence, looking into what...