Rohan B.R.

The quality of customer service has a snowball effect on the business. If the customer service is good, people will talk about their good experience, which can bring in more customers. But, if the customer service is bad, people talk about their bad experience, which will drive away customers.  In this context, live chat agents are crucial in driving customer experience. Being a live chat agent is not easy. It may involve dealing with various types of customers, and a lot of them are not...

Businesses have transformed today. They are more customer centric. Customers are vocal about their wants and needs and make informed decisions. Customer interactions with businesses have increased over time, and technology has facilitated this.  Recent studies have shown that a majority of customers are willing to pay more for a greater customer experience. To facilitate that, there are tools that make the business more accessible to the customers.  Live chat and messaging are mediums through...