Falkon Chat Features Built for
Fast, Modern Customer Support
No coding required • Install in 3 minutes • Works on any website • HIPAA & SOC 2 Compliant
Support Teams Choose Falkon Chat Because It Works.
Falkon Chat keeps conversations organized, reduces manual work, and gives your team the structure they need to perform at their best. It improves response times, simplifies communication, and helps you create a support experience that customers value.
Live Chat Features Designed For Real World Customer Support
Instant Real Time Messaging
You know what customers hate. Waiting. With real time messaging, you answer them the moment they type. No delays. No lag. Just smooth, natural conversations that make your support feel alive.
Smart Chat Routing
Every team has specialists. And customers deserve to reach them fast. Smart chat routing sends each conversation to the right person so you stop wasting time transferring chats.
Canned Responses
If your team keeps typing the same things again and again, this is ideal for you. Create ready to send, polished replies for common questions. Your team becomes faster. Your tone stays consistent. Your customers get clear answers instantly.
File and Media Sharing
Sometimes words are not enough. Send files, screenshots, or photos right inside chat so customers understand things clearly. Troubleshooting has never been this easy.
Omni Channel Messaging
Messages are coming from everywhere. Website, social, email. Instead of juggling tabs, bring every conversation into one inbox. You see everything. You miss nothing.
Conversation History
Stop asking customers to repeat themselves. Your team can see the full history, the context, and the past issues in one click.
Performance Analytics
If you want to improve your support, you need data you can trust. Track your team’s response times, chat volume, & satisfaction trends. You get clarity on what is working and where to optimize next.
Customer Ratings and Feedback
Let customers tell you how your team is doing. Simple, quick post chat ratings help you measure satisfaction and strengthen your service.
Customizable Chat Widget
Your chat widget should feel like part of your brand. Customize the colors, greeting, and placement so it fits your website perfectly.
Enterprise Grade Security
Your customers trust you with their information. We help you protect it with encrypted communication and industry standard security practices like HIPAA, SOC 2, and GDPR.
Add Unlimited Users
Whether you have two agents or twenty. Or even two hundred. Add as many teammates as you want and scale without limits.
Automation Rules
Free your team from repetitive tasks. Automate assignments, tags, and notifications to reduce manual work and keep your support process consistent.
Chat Transcripts
Download or share full chat transcripts for reviews, audits, or training. Keep a clean record of every important conversation.
Shareable Chat Link
Give customers a simple way to reach you instantly. Share your unique link in emails or social posts and bring people directly into chat.
Chat Feedback Collection
Go beyond star ratings. Let customers leave real comments about their experience so you can improve where it matters most.
